Works with the tools you already use

Bring every customer conversation into one inbox, give Hobson the order or account behind it, and keep your team in Slack and Linear. Each page below says what the integration does, how to connect it and exactly what it asks for.

Your store

The order behind every conversation, and the actions to fix it.

ShopifyOrders and tracking beside every conversation. Refunds and cancellations approved with the reply.

Channels

Where your customers already write to you, in one inbox.

GmailConnect in two clicks. Replies go from your own address and land in your Sent folder.
Forwarding todayOutlook and Microsoft 365Forward your Outlook email to Hobson today. Direct mailbox connect is coming soon.
InstagramInstagram DMs in the same inbox, drafted short and sent inside Meta’s reply window.
MessengerFacebook Messenger conversations alongside email and chat, with the reply window handled.

Your team

Approvals, alerts and bug reports where your team already works.

SlackApprove or reject drafts from a Slack channel, and hear about SLA breaches.
LinearRaise a Linear issue from a conversation. When it’s done, Hobson drafts the “it’s fixed” reply.

Developers and SaaS

Your own app’s data and actions, and your helpdesk inside Claude.

Read-onlyClaudeAsk Claude about your support queue through Hobson’s read-only MCP server.
Your appShow each customer’s plan and account status, and let Hobson propose actions in your own app.

Switching

Bring your history across and try Hobson on live traffic first.

GorgiasImport tickets, customers, macros and tags, then run Hobson beside Gorgias in shadow mode.

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.