Try Hobson on your Gorgias tickets before you switch
Connect Gorgias with an API key. Hobson imports your history, then drafts on new Gorgias tickets in shadow mode without sending anything. The Compare report puts its draft next to the reply your team actually sent, so you can decide on real numbers.
What Hobson does with Gorgias
- History imported
- Tickets with their messages, customers, macros and tags come across. Hobson learns your voice from your best past replies.
- Shadow mode on live tickets
- Hobson checks Gorgias for new messages every couple of minutes, then drafts and decides on them, and never emails a customer.
- Compare with your team
- See Hobson’s draft beside your team’s real reply, with a verdict on whether they resolved it the same way.
- Switch over when ready
- Point your support email at Hobson, stop syncing from Gorgias and turn off shadow mode. Then go live one category at a time.
Set it up
No DNS changes and no change for your customers while you try it.
- 01
Open Settings › Gorgias & imports
Only the workspace owner can import.
- 02
Enter your Gorgias details
Your Gorgias subdomain, the account email and an API key from Gorgias under Settings › REST API.
- 03
Check, then import
Hobson shows what’s there first. Nothing is imported until you start.
- 04
Turn on shadow mode
Hobson drafts on new Gorgias tickets and sends nothing. Watch the Compare report.
What Hobson asks for
- Gorgias REST API key
- Read tickets, messages, customers, macros and tags. Hobson never replies through Gorgias. The key is encrypted at rest with AES-256-GCM.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.