Messenger in the same inbox, drafted and ready
Connect your Facebook Page and every Messenger conversation lands in Hobson next to email, chat and Instagram. Hobson drafts a short reply with the order looked up and keeps track of Meta’s reply window for you.
What Hobson does with Messenger
- One inbox
- Messenger threads sit beside every other channel, so the whole team works one queue.
- Drafts written for chat
- Replies are short and direct, in your team’s voice.
- Reply window tracked
- Hobson sends normally within 24 hours, lets a person reply for up to 7 days, and then falls back to email if it has one.
- Instagram on the same connection
- If your Page has an Instagram professional account linked, its DMs come in too.
Set it up
- 01
Open Settings › Instagram & Messenger
Choose Connect and sign in with Facebook.
- 02
Pick your Page
Choose the Facebook Page customers message. Hobson subscribes to its messages.
- 03
Send a test message
Message the Page from another account and watch it arrive in Hobson.
What Hobson asks for
- pages_messaging
- Receive messages sent to your Page and send approved replies.
- instagram_manage_messages
- Only used if your Page has a linked Instagram account.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.