Changelog
What we’ve shipped in Hobson, newest first. API changes are in the developer changelog.
- Shadow mode on live Gorgias traffic with only an API key, and a Compare report of Hobson’s drafts against your team’s replies.
- The Claude connector: ask Claude about your support data, read-only.
- API keys with roles, one-click rotation and plan-based rate limits.
- A cleaner sidebar with pinned views and a views browser.
- Policy categories such as refunds and returns can’t send automatically until your knowledge base covers the policy.
- Auto-send limits tuned from the drafts your team approved without changes.
- For SaaS teams: account lookup, signed chat identity, Linear escalation and custom actions.
- Drafts are written in the voice of the teammate who sends them.
- Find an order by order number or customer email.