A chat widget that answers from your orders and policies.
What it does
Shopify theme embed
Turn on the Hobson chat embed in your theme editor. Signed-in Shopify customers are recognised, so Hobson can find their orders.
Any website
Paste one script tag. The widget loads quickly and shows “Not live yet” in settings until it is installed.
AI replies in chat
Hobson answers in the chat from your knowledge and the customer’s order, with the same checks as email.
Make it yours
Set colours, greeting, preset questions and quick replies in the widget editor.
Ratings after each chat
Customers can rate the chat when it ends, and ratings appear in your reports.
Signed-in users of your app
SaaS teams can pass a signed identity so Hobson knows exactly who is chatting.
How it works
- 1
Create a widget
Settings › Live chat. Choose colours, greeting and preset questions.
- 2
Install it
Turn on the app embed in your Shopify theme, or paste the script on any site.
- 3
Customers chat
Hobson answers what it can and hands the rest to your team.
- 4
Your team picks up
Chats land in the same inbox as email, with the order beside them.
What stays in your control
- Choose which categories Hobson answers in chat and which go to a person.
- A typed email address in chat is treated as unverified until the customer is signed in.
- You get an alert when chat volume spikes.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.