Email, chat, Instagram, Messenger and forms in one inbox.
What it does
Gmail
Connect in two clicks. Replies send from your own Gmail address and stay in your mailbox.
Any other email
Forward your support address to Hobson and verify your domain so replies come from your address. Several addresses can share one inbox.
Outlook and Microsoft 365
Direct connection is coming soon. Forwarding works today.
Instagram and Messenger
Connect your Facebook Page and Instagram account. Hobson respects Meta’s 24-hour reply window.
Contact forms
A hosted form link or an embed for your site, with spam protection and file uploads.
Live chat
A chat widget for your Shopify store or any website, answered by Hobson and your team.
How it works
- 1
Connect a channel
Settings › Email & domains, Live chat, Forms, or Instagram & Messenger.
- 2
Messages arrive in one inbox
Hobson sorts each one and finds the customer and their order.
- 3
Reply where they wrote
Approve the draft and it goes back by email, chat, DM or Messenger.
What stays in your control
- Your mailbox stays the record. Hobson never takes over your MX records.
- Pick which address each reply is sent from.
- Spam is kept apart and doesn’t count towards your plan.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.