Can I edit a draft inside Slack?

Not in Slack itself. Edit opens the draft in Hobson, where you can change it and send.

What if someone in Slack isn’t in Hobson?

Hobson matches by email. Someone without a Hobson account in the workspace can’t approve a draft from Slack.

Does Hobson read our Slack messages?

No. It only posts to the channel you choose and reads button clicks on its own messages.

Approve replies without leaving Slack

Hobson posts drafts that need a decision to a Slack channel you choose. Approve or reject them right there, or open one in Hobson to edit. SLA warnings and breaches post to the same channel, or one of their own.

Get early access

What Hobson does with Slack

Approve or reject in the channel: Each approval request has Approve, Edit and Reject buttons. Edit opens the draft in Hobson.
Matched to your teammates: Hobson matches the person who clicks to their Hobson account by email, so the audit log shows who approved.
SLA alerts: Warnings before a target is missed and a message when it is breached, each with a link to the conversation.
A separate alerts channel: Send SLA alerts to their own channel from Settings › SLAs, or keep them with approvals.

Set it up

01
Open Settings › Integrations › Slack
Choose Connect Slack. Only owners and admins can connect it.
02
Pick a channel
Slack asks which channel Hobson should post to. Approvals go there.
03
Choose where SLA alerts go (optional)
In Settings › SLAs, set the SLA alert channel.

What Hobson asks for

chat:write: Post approval requests and SLA alerts.
incoming-webhook: Post to the channel you pick during setup.
users:read, users:read.email: Match the person who clicks Approve to their Hobson account.

Questions

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.