How Hobson compares
Each comparison says where the other tool is better, dates every price and links to its source. If you need voice, SMS or a help centre, they will tell you to look elsewhere.
Updated 11 October 2026. Competitor prices checked on each vendor’s own site.
Hobson vs Gorgias
Gorgias suits: Shopify brands that want one tool for every channel, including voice and SMS, and a large app ecosystem.
Hobson vs Zendesk
Zendesk suits: Larger teams that need deep customisation, detailed reporting, voice and enterprise compliance.
Hobson vs Intercom Fin
Intercom Fin suits: SaaS and B2B teams that want a mature autonomous AI agent and are comfortable with per-outcome billing.
Hobson vs Help Scout
Help Scout suits: Small teams that want a simple shared inbox and a public knowledge base, or a free plan.
Hobson vs Richpanel
Richpanel suits: Shopify brands that want a self-service portal, a returns add-on and a resolution guarantee.
Hobson vs Front
Front suits: Operations and B2B teams that live in a shared inbox and collaborate on email internally.
Gorgias alternatives
Seven options for Shopify stores, and who each one suits.
Switch from Gorgias
Run Hobson on your live Gorgias traffic first, then move one category at a time.
Helpdesk cost calculator
Your numbers, every vendor’s listed prices, in pounds.
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.