Views, SLAs, macros and routing for a small team.
What it does
Needs you
One queue of conversations waiting for a person, each with the reason Hobson stopped.
Views
Shared and personal views by channel, tag, category or assignee. Pin the ones you use and browse the rest.
SLAs
First-response and resolution targets by channel, priority, category, team or tag, measured in business hours, with countdowns and breach alerts in Slack.
Macros
Saved replies with variables and actions on send. Hobson suggests the right macro for the conversation.
Teams and routing
Group people into teams and route conversations to them automatically.
Slack
Approve, edit or reject drafts from Slack, and get SLA alerts there.
How it works
- 1
Invite your team
Owner, admin, agent or viewer. Seats are unlimited on every plan.
- 2
Set business hours and SLAs
Settings › Business hours and SLAs. Out-of-hours replies go automatically.
- 3
Bring your macros
Write them in Hobson or import them from Gorgias.
- 4
Work the queue
Start with Needs you. Everything else is drafted and waiting, or already handled.
What stays in your control
- Roles decide who can approve, change settings or only view.
- Internal notes stay inside Hobson and never reach the customer.
- Updates appear live for everyone, so two people don’t answer the same customer.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.