Can Claude send replies or change anything?

No. Every tool is read-only. Claude can’t send, edit, approve or delete, and can’t see settings, pending drafts or the audit log.

Does it use my plan’s AI?

No. Claude does the thinking on your side. Hobson only runs keyword search and database counts.

Can I use an API key instead of signing in?

Yes, for Claude Code and other MCP clients. Create a key with the Viewer role and send it as a Bearer token. Calls count towards your plan’s rate limits.

In Hobson, open Settings › Your account › Connected apps. Disconnecting takes effect immediately.

Read-only

Ask Claude about your support queue

Hobson runs a remote MCP server. Add it to Claude as a custom connector, sign in, pick a workspace, and ask things like “which customers are waiting longest?” or “first reply time by channel this week”. It is read-only: Claude can look and count, never send, change or delete.

Get early access Read the setup guide

What Hobson does with Claude

Search and read conversations: List, search and read conversations and see inbox counts, with the customer and their orders when a shop is connected.
Ask for numbers: Query first reply and resolution times, CSAT, SLA breaches, backlog and more, grouped by channel, category, team or week.
Search your knowledge: Find passages from your policies and past answers. Search is keyword-based and never uses Hobson’s AI.
Safe with customer text: Contact details are masked, customer text is marked as untrusted, and messages flagged as manipulation attempts are withheld.
Audited and switchable: Every call is in your audit log. An owner can switch connected apps off for the whole workspace at once.

Set it up

01
Add a custom connector in Claude
In Claude, open Settings › Connectors and choose Add custom connector.
02
Enter the URL
Name it Hobson and enter https://api.hobson.support/v1/mcp.
03
Sign in and pick a workspace
Claude opens Hobson. Sign in, choose one workspace and approve the read access.
04
Ask a question
The connector works in claude.ai, Claude Desktop and the mobile apps. For Claude Code, use claude mcp add with the same URL.

What Hobson asks for

Claude never gets more than your own role allows, and the connection follows role changes immediately.

conversations:read: Search, list and read conversations, and see inbox counts.
customers:read: Read customer profiles, and their orders when a shop is connected.
knowledge:read: Search your knowledge documents and past answers.
reports:read: Read reports and query metrics such as response times.

Questions

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.