A drafted reply on every conversation, in your team’s voice.
What it does
Your voice, learned from your replies
Hobson studies the replies your team has already sent. Each draft is written as the teammate who will send it, and you can review the voice in Settings › Voice.
Facts from the order, not a guess
Order status, tracking and past conversations come straight from Shopify. Answers from your policies carry a link to the passage they came from.
Checked before you see it
Every draft is checked for promises it can’t keep. If it says “I’ve refunded your order” and no refund is lined up, you are warned.
Photos and other languages
Hobson reads images customers attach, such as a photo of a damaged parcel, and can translate the message and the draft for whoever approves it.
Redraft with a sentence
Ask for a shorter reply, a warmer tone or a different answer and Hobson rewrites it. Ask Hobson can also look things up across your workspace.
Rules in plain English
Write rules like “never offer a discount on sale items”. Hobson also suggests rules from the corrections your team makes.
How it works
- 1
A message arrives
By email, live chat, Instagram, Messenger or a contact form. Hobson sorts it by category and priority and tags it.
- 2
Hobson gathers the facts
It finds the Shopify order by order number or email, checks tracking and past conversations, and searches your knowledge.
- 3
It drafts the reply
Written in the sending teammate’s voice, with any order action it suggests (a refund, say) shown alongside.
- 4
It checks the draft
Claims, policy sentences, tone and personal data are checked. Anything risky is flagged or held for a person.
- 5
You approve, edit or redraft
Send it as it is, change it, or ask for another version. What you change teaches Hobson for next time.
What stays in your control
- Nothing is sent without approval unless you turn on auto-send for a category.
- Voice, rules and signatures are yours to review and change at any time.
- Drafts are never used to train models for anyone else.
- Messages that look like an attempt to manipulate the AI get no tools and go to a person.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.