Do I need to change DNS settings?

No. With Gmail, replies send through Google from your own address, so there is nothing to add to your domain.

Does it work with Google Workspace?

Yes. A Google Workspace mailbox connects the same way as a personal Gmail account.

Will Hobson send emails without asking?

Not until you allow it. Every reply waits for approval, and you can let Hobson send one kind of question on its own once its drafts have a track record.

Can I connect more than one mailbox?

Yes. Add each address from Settings › Email & domains. They all land in the same inbox.

Keep your Gmail address. Get a helpdesk behind it.

Connect your support mailbox with Google sign-in. Hobson picks up new emails as they arrive, drafts each reply and sends it from your own address once approved, so customers see no change. No DNS records to add.

Get early access

What Hobson does with Gmail

New email arrives straight away: Google tells Hobson the moment an email lands in the inbox, so there’s no polling delay.
Replies from your own mailbox: Approved replies send through Gmail from your address and appear in your Sent folder. Send-as aliases become From options too.
Your signature, kept: Hobson reads your Gmail signature so replies end the way they always have.
Learns your voice from past replies: Import your mailbox history from Settings and Hobson builds a tone profile from your best replies, plus your customers, tags and categories.

Set it up

01
Choose Connect Gmail
During onboarding, or later from Settings › Email & domains › Add email address › Another Gmail account.
02
Sign in with Google
Pick the mailbox your customers write to and approve the access below.
03
Import your history (optional)
An owner can import past emails from Settings › Gorgias & imports › Mailbox history so drafts sound like you from day one.

What Hobson asks for

gmail.modify: Read new emails, label them and send approved replies from your mailbox. It can’t permanently delete email.
gmail.settings.basic: Read your signature and send-as aliases.

Questions

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.