Try Hobson on your real customers without sending a thing.
What it does
Works beside Gorgias
Paste a Gorgias API key and Hobson drafts on your live Gorgias tickets. No DNS changes and nothing changes for your team.
Or beside your mailbox
Connect Gmail or forward your email and switch the workspace to shadow mode. Your team keeps replying as usual.
Side by side
Reports › Compare shows Hobson’s draft next to your team’s reply and marks whether they reached the same resolution.
Nothing runs
Refunds and other order changes Hobson would have proposed are recorded and never carried out.
Readiness keeps counting
Shadow outcomes count towards each category’s readiness, so you can go live with a track record already built.
Reports split shadow and live
Every report shows shadow and live numbers separately, so trial results never blur into real ones.
How it works
- 1
Connect your inbox or Gorgias
Gmail in two clicks, email forwarding, or a Gorgias API key.
- 2
Hobson drafts on every conversation
It sorts, looks up orders and drafts replies as it would live. Nothing reaches a customer.
- 3
Open the Compare report
Read Hobson’s drafts against what your team sent and see where they agree.
- 4
Go live one category at a time
When the numbers look right, take the workspace live and choose which categories ask first and which send on their own.
What stays in your control
- Shadow mode sends nothing to customers, by any channel.
- Your team keeps working in the tool it uses today.
- You decide when to go live, and which categories change.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.