Introduction
Work with your Hobson workspace from your own code and from Claude.
Hobson is an agent-first helpdesk. It reads every support conversation, drafts a reply in your team's voice and sorts what needs a person. Your team approves drafts and handles the exceptions.
The API and the MCP server let you do the same work from outside the dashboard: look up conversations and customers from your own tools, or ask Claude about your support inbox.
What you can use today
- API keys. Owners and admins create keys in Settings › API keys. Each key belongs to one workspace and has its own role. See Authentication.
- MCP server for Claude. Connect Claude Code to your workspace with an API key and let it read conversations, orders, knowledge and reports. See Connect Claude.
What's coming
- A public REST API with stable, documented endpoints. They appear in the API reference as we publish them. Coming soon
- Sign in with Claude from claude.ai and Claude Desktop, without copying a key. Coming soon
- Webhooks for new conversations and replies. Coming soon
- Per-plan rate limits. Coming soon
Base URL
All requests go to:
https://api.hobson.supportRequests and responses are JSON. Every request is scoped to the workspace that owns the key, so a key can never see another workspace's data.