How is “Closed without complaint” measured?

A conversation counts when it was resolved and the customer didn’t come back unhappy, reopen it or rate it badly.

Can I see reports for shadow mode?

Yes. Shadow numbers are kept separate from live ones, and the Compare view shows each draft against your team’s reply.

Reports answer the questions an owner asks: are customers happy, how much time is Hobson saving, and is it safe to let it do more.

Closed without complaint
The headline quality number: conversations that were resolved and stayed resolved, with no unhappy follow-up.
Time saved
An estimate of the time Hobson’s drafts and automatic replies saved your team.
What happened to each draft
Sent automatically, approved as written, edited or discarded, by category.
Response and resolution times
Measured in business hours, with trends over time.
Customer ratings
Ratings collected after email replies and chats, alongside the conversation they belong to.
Compare
In shadow mode, Hobson’s draft beside the reply your team sent, marked same or different resolution.

1
Open Reports
Pick a date range and channel. Shadow and live are shown separately.
2
Check quality by category
See which kinds of question Hobson handles well and which need work.
3
Act on it
Add knowledge, adjust rules or turn on auto-send for a category that has proved itself.

Numbers come from real outcomes in your workspace, never estimates from other customers.
A weekly summary email keeps owners up to date without logging in.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.