Does the customer’s message go into Linear?

No. Issues get a short summary without personal details and a link back to the conversation in Hobson.

Does Hobson message customers when the issue closes?

It drafts the reply for each linked conversation, ready for a person to approve.

Can one Linear workspace connect to two Hobson workspaces?

No. Each Linear workspace connects to one Hobson workspace.

From “this is a bug” to “it’s fixed”, without copying anything

Raise a Linear issue from the conversation, or link one that already exists. Hobson writes the summary without personal details. When the issue is done, every linked conversation gets an “it’s fixed” draft ready to approve.

Get early access

What Hobson does with Linear

Raise in Linear: Create an issue from the conversation with a summary and a link back. The thread itself is never copied.
No personal details: Emails, phone numbers and order numbers are stripped from the issue before it is created.
Link duplicates: Hobson suggests likely matching issues, or link one by its key, such as ENG-142.
The follow-up, drafted: Linked conversations wait on the issue. When it is completed in Linear, Hobson drafts the reply to each customer for you to approve.
Account context included: If account lookup is connected, the issue includes the customer’s plan and status.

Set it up

01
Open Settings › Integrations › Linear
Choose Connect and approve access in Linear. Only owners and admins can connect it.
02
Choose a team and project
Pick the Linear team new issues go to, and a project if you want one.
03
Raise your first issue
In a conversation, use Raise in Linear on the Issue card or from the conversation menu.

What Hobson asks for

read: Find teams, projects and existing issues to link.
issues:create: Create issues you raise from a conversation.
write: Update the issues you raise and link from Hobson.

Questions

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.