For SaaS teams
Support with the customer’s account beside every message.
Built for founders who answer support
Account lookup
Point Hobson at a signed endpoint in your app. It shows the customer’s plan, status and flags beside the conversation and uses them when drafting.
Signed chat identity
Pass a signed identity to the chat widget so Hobson knows which logged-in user is asking.
Linear escalation
Create or link a Linear issue from a conversation. When the issue closes, Hobson drafts the “it’s fixed” reply.
Custom actions
Register your own signed endpoints, such as extend a trial or resend an invite. Hobson proposes them with the reply and they run when approved.
Claude connector
Connect Claude to your workspace and ask questions about your support data. The connector is read-only.
An API
API keys with roles, one-click rotation and per-plan rate limits.
Getting started
- 1
Connect your support inbox
Gmail in two clicks, or forward your support address. Add the chat widget to your app if you want it.
- 2
Add account lookup
Expose one signed endpoint that returns a customer’s plan and status. The docs show the request and signature.
- 3
Connect Linear
Escalate bugs from a conversation and close the loop when they ship.
- 4
Add custom actions
Describe each endpoint once. Hobson proposes it when it fits and your team approves.
What stays with you
- Every request to your endpoints is signed, and you choose what they return.
- Custom actions run only when the reply they belong to is approved.
- Nothing sends without approval until a category has earned auto-send.
- Every action is in the audit log.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.