Answers from your own policies, documents and pages.
What it does
Documents, pages and text
Upload files, add a page from your site or paste text. Each source can be marked as a policy, procedure, FAQ, product guide or troubleshooting note.
Search by meaning
Hobson finds the right passage even when the customer’s words don’t match yours.
Coverage you can see
Hobson checks eight common store policies, such as returns, refunds and shipping, plus your own categories, and tells you which have no clear answer.
Checked for tampering
Every source is checked for hidden instructions aimed at the AI. Hidden text on web pages is dropped, and a suspicious source is held back until you allow it.
Learns from solved conversations
Resolved conversations add to what Hobson knows, using only your team’s replies.
Private to your team
Knowledge is used to draft replies. It is not published as a public page.
How it works
- 1
Add your sources
Upload your policies and guides, add pages from your site, or paste text.
- 2
Hobson reads and indexes them
Documents are read, split into passages and checked for anything that looks like an instruction to the AI.
- 3
Check coverage
See which policy topics are covered and fix gaps with one more document.
- 4
Drafts cite their source
When a reply uses your knowledge, the approver can see which passage it came from.
What stays in your control
- You choose what Hobson knows, and can remove a source at any time.
- Flagged sources stay out of drafts until an owner or admin allows them.
- Policy categories can’t auto-send until their policy is covered.
Questions
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.