Returns and refunds reply templates
Refund requests, returns, exchanges and what to say outside the window. Each template comes in a friendly, formal and brief tone, ready to copy.
- Refund request within 14 daysReply templates for change-of-mind refund requests inside the 14-day UK cancellation period: how to send it back, what gets refunded and when the money arrives.
- Refund outside the return windowPolite reply templates for refund requests after your return window has closed: explain the policy, offer store credit or an exchange, and check for a fault first.
- Return instructionsClear return instruction emails: how to pack it, where to drop it off, the returns label or address, and when the refund lands. Ready for Royal Mail, Evri and InPost.
- Exchange requestReply templates for size and colour exchanges: check stock, hold the new item, and choose whether to send it now or once the return arrives. Friendly, formal, brief.