Products and shipping reply templates
Stock, sizing, product questions, price matching and shipping costs. Each template comes in a friendly, formal and brief tone, ready to copy.
- Out of stock after orderingReply templates for when an item sold out after the customer paid. Offer a wait, a swap or a full refund, in friendly, formal and brief tones.
- Back in stockReply templates for customers asking when a sold-out item returns, or to tell them it is back. Includes restock dates, links and a hold offer.
- Product questionReply templates for pre-sale product questions about materials, dimensions, compatibility and care. Give a clear answer, a link and a next step.
- Size helpReply templates for customers unsure which size to order. Recommend a size from their measurements, link the size guide and explain exchanges.
- Price match requestReply templates for price match requests. Check the competitor's price, set conditions and match with a single-use discount code if you choose to.
- Shipping costsReply templates for questions about UK delivery costs, free delivery thresholds and express options. Clear prices and cut-off times, three tones.
- International shipping and customsReply templates for overseas customers asking about delivery, duties and import VAT. Covers DDP and DDU, EU orders since Brexit and refused parcels.