Payments and billing reply templates
Discount codes, chargebacks, VAT invoices and subscriptions. Each template comes in a friendly, formal and brief tone, ready to copy.
- Discount code not workingReply templates for when a discount code will not apply at checkout. Explain the condition it missed, or honour it on the order with a fresh code.
- Chargeback disputeReply templates for when a customer disputes a payment with their bank. Open a calm conversation, resolve it directly, and gather evidence for the bank.
- VAT invoice requestReply templates for business customers asking for a VAT invoice. Confirm the company details, send the invoice and say what it includes, in three tones.
- Cancel subscriptionReply templates for customers cancelling a subscribe-and-save subscription. Confirm the cancellation, the last charge and any order already on its way.