Orders and delivery reply templates

Order status, delays, missing confirmations, address changes and cancellations. Each template comes in a friendly, formal and brief tone, ready to copy.

Where is my order?Copy-ready replies for "where is my order" emails and chats: tracking link, carrier, expected date and what happens next. Friendly, formal and brief versions.
Delayed orderReply templates for when an order has missed its delivery date: say sorry, explain where the parcel is, give a new estimate and say what happens if it is late again.
Apology for delayProactive apology emails for when a batch of orders will ship late: what happened, the new dispatch date, an optional discount and an easy way to cancel.
Order confirmation missingWhat to reply when a customer says they never got an order confirmation: confirm the order went through, give the details and point them to their spam folder.
Change delivery addressReply templates for address change requests: confirm the new address before dispatch, or explain the options once the parcel is already with Royal Mail, Evri or DPD.
Cancel an orderReply templates for cancellation requests: confirm the cancellation and refund before dispatch, with refund timings and UK cancellation rights explained clearly.