Damaged, wrong or missing reply templates
When the parcel arrives and something is not right. Each template comes in a friendly, formal and brief tone, ready to copy.
- Wrong item receivedReply templates for when a customer gets the wrong item: apologise, send the right one, and arrange a free return or let them keep it. Friendly, formal and brief.
- Damaged itemReply templates for items that arrive broken or damaged: apologise, ask for a photo if you need one, and offer a replacement or refund without making the customer chase the courier.
- Missing item or parcelReply templates for when tracking says delivered but the parcel never came, or an item is missing from the box. Polite checks first, then a replacement or refund.