Everything Hobson does, on every plan.
Hobson drafts a reply to every conversation, your team approves it, and auto-send is earned one kind of question at a time. Every feature and unlimited seats are included on every plan.
Replies
How Hobson writes and when it is allowed to send.
- AI draftingHobson drafts a reply to every customer conversation in your team’s voice, with the Shopify order looked up and the facts checked before anyone approves it.
- Approvals and auto-sendChoose what Hobson does with each kind of question: ask first, send automatically or stay off. Auto-send only unlocks once a category has a proven track record.
- Shadow modeRun Hobson in shadow mode alongside your current helpdesk. It drafts a reply to every conversation, sends nothing, and shows its draft beside the reply your team sent.
- KnowledgeGive Hobson your returns policy, product guides and web pages. It answers from them, cites the passage, and tells you which policies are missing before it sends on its own.
Channels and Shopify
Where conversations come from and what Hobson can do about them.
- ChannelsHobson brings Gmail or any mailbox, live chat, Instagram DMs, Facebook Messenger and contact forms into one inbox, with an AI draft on every conversation.
- Live chatAdd Hobson’s live chat to your Shopify store or any website. It answers with AI from your knowledge and order data, and hands over to your team in the same inbox.
- Shopify order actionsHobson proposes Shopify refunds, cancellations, address changes, replacement orders and discount codes alongside its draft. They only run when someone approves the reply.
Running support
The day-to-day tools for your team.
- WorkflowShared views, a Needs you queue, SLA targets with business hours, macros with actions, teams and routing, and Slack approvals. Everything a small support team needs.
- ReportsHobson reports on quality, time saved, response times and customer ratings, with shadow and live numbers kept apart and a Compare view of Hobson’s drafts against your team’s replies.
Put Hobson on duty.
Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.