Auto-send is a setting in which an AI helpdesk sends its drafted replies to customers without a person approving each one first.
In Hobson, auto-send is one of three autonomy settings for each category: Draft only, Auto-send or Off. A category cannot simply be switched to auto-send on day one. It becomes ready only after a track record: at least 20 drafts in the last 30 days, mostly approved without changes to the facts.
Policy-heavy categories such as refunds, returns, exchanges, delivery, cancellations, warranty and discounts stay on asking first until your knowledge base covers that policy. If corrections start to rise, the category is moved back to asking first.
Every auto-sent reply waits in an undo window (a minute by default) before it goes, and one switch pauses all auto-sending at once. Read more on the autonomy page.