Terms of service

The service

Hobson helps businesses answer customer email. During the private beta the service is offered to invited businesses and may change as we learn. We will tell you before making changes that materially affect how you use it.

Your responsibilities

• Use Hobson only for genuine, one-to-one customer support. No marketing, bulk or unsolicited email.
• Only connect mailboxes, domains and data you are entitled to use.
• Keep your sign-in details secure and tell us about any unauthorised access.
• Review the settings that let Hobson send on its own. You remain responsible for replies sent from your workspace.

Your data

You own your content. You give us permission to process it only to provide the service, as described in our privacy policy. You can export or delete your data at any time.

Availability

We work hard to keep Hobson running, but during the beta it is provided as is, without guarantees of uptime. Your email keeps flowing through your own provider even when Hobson is unavailable.

Suspension and ending

You can stop using Hobson at any time. We may suspend accounts that break these terms or put other customers at risk, for example by sending spam.

Contact

Questions about these terms go to hello@hobson.support.